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Let "NameDatBug Consulting" help your company master the Art of a Quality assurance program
Do you have a "Quality Assurance" program in place?
Are you using a software to do this or are you still "old school" on paper?
NameDatBug Consulting has a proven record of creating and implementing "Quality Assurance and Audit" programs for companies like Terminix, Advanced IPM and Innovative Pest Solutions (all PCT Top 100 companies) based off AIB, BRC and SQF auditing guidelines and standards.
If you want your company to grow and take it to the next level, then a "Quality Assurance" audit program is a MUST!
NameDatBug Consulting has worked with companies all across the county and globe. In places such as California, Arizona, Nevada, Florida, Texas, Colorado, New York, West Virginia and more.
If the question is "How will NameDatBug Consulting help your company grow to the next level?" The answer is easy.
NameDatBug Consulting will help your company design a unique yet industry ready quality assurance program allowing your company to compete against the players in the industry.
This program will be implemented into a software called SmarterLaunch to create a digital platform making the lives of every user (Company Owner, Pest Control Technician, Customer) that much easier.
Don't wait! Get your FREE consultation today and let NameDatBug Consulting help your company take it to the next level!
Our Approach
We believe in a collaborative approach to consulting, working closely with our clients to develop solutions that meet their specific needs and goals.
WHAT IS A "QUALITY ASSURANCE" PROGRAM?
A Quality Assurance program in pest control ensures that pest management activities in food facilities meet the strict regulatory, safety, and documentation requirements demanded by international food safety standards such as AIB (American Institute of Baking), BRC (British Retail Consortium), and SQF (Safe Quality Food).
It emphasizes prevention, thorough documentation, transparency, risk-based pest control measures, continuous monitoring and verification of effectiveness to ensure food safety and regulatory compliance.
Key Components:
- Risk Assessment:
Identify and evaluate pest risks specific to the facility, especially critical areas like raw material storage, production zones, and loading docks.
(Required by AIB, BRC, and SQF)
- Written Pest Management Program:
Maintain a detailed, formalized program including scope, responsibilities, approved chemicals, pest thresholds, emergency actions, and corrective measures.
(Strongly required by BRC and SQF; AIB expects clearly defined protocols.)
- Service Provider Requirements:
Pest control providers must be licensed, trained, and audited annually. Contracts must specify services, inspection frequencies, reporting, and corrective actions.
(AIB and BRC require service provider documentation; SQF requires service validation.)
- Monitoring and Inspections:
Regular monitoring using traps, bait stations, insect light traps, and visual inspections. Maps of all monitoring devices must be updated and available on-site.
(BRC and AIB are strict on monitoring points and mapping.)
- Documentation and Record-Keeping:
Complete, up-to-date records of inspections, findings, corrective actions, pesticide usage, licenses, and training certificates must be maintained and easily retrievable.
(All three standards are extremely focused on accessible documentation.)
- Corrective Actions:
Any pest sightings or activity must trigger documented corrective actions, root cause analysis, and follow-up inspections.
(BRC and SQF focus on root cause analysis; AIB demands quick resolution.)
- Internal Audits and Program Review:
Conduct internal audits of the pest management program at least annually and review results to identify trends or needed improvements.
(BRC and SQF require documented verification of pest control program effectiveness.)
- Training:
Facility staff must receive training on pest awareness and reporting procedures.
(SQF is very detailed about staff training; BRC also expects pest awareness training.)
NameDatBug Consulting offers all of the above solutions! Don't wait. Get your FREE consultation today by clicking here!
implementation of a "Quality Assurance" Program
When "NameDatBug Consulting" implements a unique "QA (Quality Assurance) Program" for your company, it will look something like this.
Forms
These customized forms will be completed via google to include industry standard questions based on key components for any successful customer journey.
Questions
The goal of an internal quality assurance program is to create accountability for all involved parties such as a pest control technician, service manager, company owner, etc.
(“Trust by verify” is an excellent quote I learned long ago. While this is not a form of micromanagement. It is a way to ensure your customer’s account is maintain at the highest standard.)
QA Question Example
During this month, were ALL devices checked according to the above "Scope of Service"?
This includes but is not limited to the following:
(1) Exterior rodent bait stations (RBS)
(2) Interior tin cats (TC)
(3) Interior fly lights (ILT)
(4) Beetle domes (Pheromone monitors)
(5) Storgard (Indianmeal moth) traps (Pheromone monitors)
(6) Ground Squirrel Bait Stations
(While all devices are NOT checked on the same frequency, they should ALL be checked within a single calendar month.)
Data
Trends and analysis are crucial to any customer account. Even more important is the ability of how to analyze, evolve and implement new IPM strategies based on results.
Technical Training
Technicians need adequate and consistent technical training around IPM (integrated pest management) strategies, insect biology and identification and much, much more! It is also imperative for a service manager to review QA’s with the associated pest control technician serving the account.
